• Brand new website now launched
  • New products available
  • Brand new website now launched
  • New products available

Services & Delivery

DELIVERY & RETURNS

Click & Collect

Click & Collect is free of charge, we will notify you as soon as your order is ready, then it will be up to you when you decide to come in and collect your items from our shop. Our Address is as follows:

14th Avenue,
1A Irish Street,
Dungannon,
BT70 1DB,
CountyTyrone,
Northern Ireland

 

Standard Delivery

Deliveries are within 2-4 working days of placing your order. UK Standard Delivery costs £3.50.

We are unable to deliver on Bank Holidays so please allow an extra working day for this.

Deliveries to the following locations may take up to two working days longer:

• The Scottish Highlands & Islands

• The Isle of Wight

• The Isle of Man

 

Ireland

Standard Delivery - Up to 5 working Days £5.00

 

International Delivery

Standard Delivery £15.00  (Delivery Time May vary please contact us for delivery information) 

      

Returns

If you are not entirely happy with your purchase from 14th Avenue, we are happy to offer a full refund or exchange within 14 days of your order. 

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging and labels attached (not removed).

 

If you wish to return an item please contact us straight away prior to returning any goods,

Email – 14thavenuedungannon@gmail.com

 

Please include your name, order number and reason for return.

You will be contacted by email once your order has been approved for return which will include a unique returns number. Please include this number on the space provided on the returns sheet and include with parcel to be sent back.

 

  • We recommend all returns are sent by recorded delivery service.

  • 14th Avenue does not accept liability for any lost or damaged goods in the post

  • Returns made without a returns number will not be accepted and will be returned to the sender

  • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.

  • We will also notify you of the approval or rejection of your refund.

  • Refunds will be made from the original method of payment

  • We do not accept liability for the length of time for banks to process these refunds

 

To return an item(s) please mail to:

 

14th Avenue (Returns)
1A Irish Street,
Dungannon,
BT70 1DB,
CountyTyrone,
Northern Ireland

 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.